Congratulations on the acquisition of your new Dynaudio model!
Dynaudio is introducing an extended warranty of up to 8 years total for Dynaudio Home Systems loudspeakers. By introducing the extended warranty our customers will benefit from the constantly optimized quality control process. All speakers are produced under extremely well organized conditions by highly skilled specialists in Denmark. The warranty is transferrable from the original owner as long as a copy of the original purchase invoice is provided to support and validate any warranty claim.
To apply for the extended warranty the end-user has to register his or her product including serial number and some purchase information on the Dynaudio website at www.dynaudio.com. The registration has to occur no later than 3 (three) months after the date of purchase. The registration process on the website is in English. Alternatively a paper registration form may be sent to the dealer/national distributor, who then has to register the product, should online registration in English not be possible.
We are currently experiencing a server malfunction that affects the product registration process. The server cannot recognize serial numbers from products purchased in January, and users who are trying to register their product(s) bought in January will be told that they are using a “wrong serial number.” We are working on the problem and expect a solution in the beginning of February. We would like to express our sincere apologies for any inconvenience this might impose on our customers.
In general, Dynaudio warrants its passive products against defects in material or workmanship in accordance to current National Legal Warranty standard in the given country, from the date of purchase by the end-customer. If the end-customers register their products at the Dynaudio website, the warranty is extended to 96 (ninety six) months total. Dynaudio warrants its active products (i.e.: Xeo or SUB woofers) against defects in material or workmanship in accordance to current National Legal Warranty standards in the given country, from the date of purchase by the end-customer.
If the end-customers register their products at the Dynaudio website, the warranty is extended to 96 (ninety six) months total on the passive parts and 36 months total on the electronic parts. OEM, standard drivers and Automotive aftermarket consumer products are limited to 24 (twenty four) months warranty (no registration possible/necessary) against defects in material or workmanship from the date of purchase.
Dynaudio Special Edition models may be offered with a longer warranty period subject to express written agreement. The warranty period for Demo models shall be calculated from the date of purchase from the dealer and is minimum 24 months. For replacement parts supplied as part of the warranty, the warranty period shall be 24 (twenty four) months from the date of replacement. However, the warranty period shall last at minimum until the expiry date of the initial warranty period of the product.
The warranty does not extend to normal wear and tear and accidental damage nor to the goods or parts hereof, which have been subject to any alteration not authorised by Dynaudio or experimental running of the goods or a type of operation or use outside that for which the goods were designed, electrical overload, mechanical damage or misuse or to units from which the original trade mark or serial numbers have been altered, removed, or obliterated.
Wearing parts like batteries, rubber feet, accessories and similar products are not covered by warranty or extended warranty. The extended warranty is only available for products that are sold by authorized dealers within authorized countries. If products are sold by non-authorized dealers the warranty is limited to the legal minimum warranty period of the territory. The extended warranty is always linked to the country of purchase and is therefore only valid in the country of purchase.
For further information please refer to our Guidelines for Dynaudio Warranty. (.pdf)