Support + FAQ
Should you require help or advice there are a variety of support options for Dynaudio products. These can be found at www.dynaudio.com. Answers to some frequently asked questions can also be found in the following section:
Music 7 User manual
Frequently Asked Questions
How do I adjust the sound of my Dynaudio Music speaker?
The Dynaudio Music App Speakers setup screen provides bass and treble controls that enable tonal adjustment. The EQ presets, and RoomAdapt settings also provide tonal adjustment.
How can I assign presets to my speaker?
When connected to a speaker find the content you wish to add to a preset (an artist, radio station or Music Now etc.) and click the small icon with a “+” on the top right of your app screen.
How do I switch on Wi-Fi Setup Mode?
To initiate Wi-Fi Setup Mode on Music 1 and Music 3, press and hold the Source button for two seconds. Bluetooth Pairing Mode will be initiated simultaneously. To initiate Wi-Fi Setup Mode on Music 5 and Music 7, press and hold the Wi-Fi button.
How do I switch on Bluetooth Pairing Mode?
To initiate Bluetooth Pairing Mode on Music 1 and Music 3, press and hold the Source button for two seconds. Wi-Fi Setup Mode will be initiated simultaneously. To initiate Bluetooth Pairing Mode on Music 5 and Music 7, press and hold the Bluetooth button.
How do I connect my speaker to a different Wi-Fi network?
Switch the speaker into Wi-Fi setup mode and launch the Dynaudio Music App on a mobile device that is connected to the required Wi-Fi network.
How do I update my speaker’s firmware?
The Dynaudio Music App will display a notification when new firmware is available for your speaker. Tap on the notification to begin the firmware update process. Music 1 and Music 3 can only be updated if connected to mains power.
Can I disable the Dynaudio Music RoomAdapt and NoiseAdapt features?
RoomAdapt and NoiseAdapt can be disabled within the Dynaudio Music App Speaker setup page.
How do I group multiple Dynaudio Music speakers?
The Dynaudio Music App incorporates a group setup screen that enables multiple speakers to be grouped.
How do I create a stereo pair of Dynaudio Music speakers?
The Dynaudio Music App incorporates a stereo setup screen that enables two speakers to combined as a stereo pair.
How many Dynaudio Music speakers can I group together?
Up to eight Dynaudio Music speakers can be grouped.
Can I use my Dynaudio Music speaker to charge my phone or tablet battery?
Your Dynaudio Music speaker will automatically charge the battery of a connected rechargeable USB device. Music 1 and Music 3 are limited in charging capacity to smaller USB devices and may not be able to charge tablet devices.
Can I use Chromecast?
Dynaudio Music speakers don’t currently support Google Chromecast internally. However, Chromecast streams can be played by your Dynaudio Music speaker via a Chromecast device connected to the speaker’s Aux input.
Can I connect my Dynaudio Music speaker to my Dynaudio Xeo multiroom system?
Dynaudio Music speakers are not currently compatible with Dynaudio Xeo multiroom systems.
Do Dynaudio Music speakers support MQA files?
Dynaudio Music speakers don’t currently support MQA decoding, however MQA encoded files will play normally at their default resolution.
Do Dynaudio Music speakers support aptX HD?
Dynaudio Music speakers don’t currently support aptX HD.
Does the Dynaudio Music App support Apple Music?
The Dynaudio Music App doesn’t currently support Apple Music, however you can stream Apple Music content to your speaker via AirPlay or Bluetooth.
Where can I find my speaker’s firmware version and serial number?
Tap the Speakers tab on the Dynaudio Music App home screen, then tap “About Speaker”.
Can I play music from a USB memory stick?
Music can be played directly from an iOS device via the Dynaudio Music speaker USB input, however music stored on simple USB memory sticks cannot be played.
Why does the music drop-out sometimes when playing from music streaming services and internet radio?
Streaming drop-outs are usually caused by poor internet or Wi-Fi network service. You may find it helpful to re-start your network router.
Can I use public or commercial Wi-Fi to connect my speaker?
Dynaudio Music speakers are not able to connect to open or most public or commercial Wi-Fi networks.
Can I connect my Dynaudio Music speaker to my TV?
If your TV has an analogue or digital audio output, you can connect it to your Dynaudio Music speaker via the Aux or Optical inputs respectively (you’ll need a stereo phono to stereo 3.5mm jack cable, or a Toslink optical digital cable). The Music 7 has an HDMI socket specifically intended for connecting to TVs (you’ll need an HDMI cable for this). In some cases, you’ll be able to use your TV’s remote handset to control the Music 7’s volume.
How do I reset my speaker to its factory settings?
Your speaker can be returned to its default settings using the pin-hole Reset button located near the power socket. Use a straightened paper-clip to press and hold the Reset button for two seconds. The first volume indicator will flash red while the reset is underway. When the reset is complete your speaker will restart in both Wi-Fi Setup and Bluetooth Paring modes.
How do I link to TIDAL in the Dynaudio Music App if I originally used a Facebook login to register with TIDAL?
Use the TIDAL password reset system to create a new password (select, “Forgot Password” at tidal.com). The new password can then be used with the email address associated with your Tidal account to link Tidal to the Dynaudio Music App.